FAQs

As soon as we have this information, we will add it to the show page on the website. We will also send you a pre-show email (usually the day before the performance) and include this information.

Please visit: www.northdevon.gov.uk/parking/car-parks

This has the most up-to-date information and applicable charges.

The email originates from bookings@landmarktheatres.co.uk with the subject line of ‘Your Tickets Are here’.

If you still can’t find them, please log in to your theatre account on our website where you are able to see all your orders and download your eTickets.

Currently, these both need to be booked directly with the box office. Please email us at northdevon.tickets@landmarktheatres.co.uk and we will happily call you if you include a contact number.

We offer complimentary tickets to Essential Carers for customers with a disability subject to proof or eligibility, such as PIP /DLA or a carer card.

Please be aware, the Circle at Queen’s Theatre has no handrail on the central aisle and therefore may not be suitable for those with mobility issues.

At most shows we welcome parents carrying young children into the theatre. Children under 18 months do not require a ticket if they are a babe-in-arms. 18 months and over require a ticket. Occasionally some shows will charge for babies so please check the webpage for the show you are interested in.

If it is the same show, then yes you can; subject to availability and a £2 per ticket exchange fee. We cannot swap you to a different show. Please email the box office with your request.

As per our Terms & Conditions, tickets are non-refundable (unless the show is cancelled or rescheduled).  If you have bought the SecureMyBooking ticket insurance then please contact them directly to make your claim:  www.securemybooking.com

We want everyone to have the best time possible while being considerate of those around them. For safety and to make sure all guests can enjoy the performance, dancing in the auditoriums isn’t allowed unless the performers let you know it’s time to get up and join in!

We’re committed to creating a safe and enjoyable environment for everyone who visits our venue. As part of this commitment we do not serve any products containing nuts, and we kindly ask our customers to refrain from bringing any nuts or nut-based products to our venue.